Shipping and Returns

 

 

In Stock Items/Availability 

KashtukBowcraft.com is a custom order site. Items are handcrafted at the time they are ordered. Occasionally, we will list “In- Stock” items available for immediate shipping when ordered.  Please check often. Our In-stock inventory changes daily.

 

Risk of Loss
All items purchased from Kashtuk Bowcraft are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

Returns & Refunds

All authorized merchandise MUST be returned in original packaging, undamaged and in resellable condition. Any altered products, including sanded, glued, stained, etc do not qualify for returns. There are No refunds or exchanges for any items for any reason over 30 calendar days from the date of receipt. Original shipping and handling charges are not refundable. Shortage and damage claims must be made within 5 working days from the receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. Kashtuk Bowcraft cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, or Account Credit, to be determined by Kashtuk Bowcraft. A 25% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable.  Any products returned without a Return Authorization Number will be refused.

 

Custom Orders

Custom Orders or orders where our standard product has been modified in anyway, are not returnable.  Example: You choose to purchase a longbow, but you choose the "add on" option for us to add tip overlays or apply a snakeskin backing, we can longer offer a refund or cancellation on the order.  

Product Defects

All defect claims must be made through Kashtuk Bowcraft prior to shipping the product back. The buyer must first contact Kashtuk Bowcraft  via phone or email to begin the defective claim process. A Return Authorization number will be issued of the product is defective or in need of further inspection. Upon receipt of the product, Kashtuk Bowcraft  will inspect and test the product. If the product is determined to be defective, Kashtuk Bowcraft  will replace the item or issue a full refund for the product and all incurred shipping charges.

 

International Orders
 We accept and ship U.S orders only